Return policy

Return policy

Last updated: 12/04/2025

Thank you for shopping at Faraday Forrest! We hope you're happy with your order. However, if you're not completely satisfied with your purchase, we're here to help.

1. Return conditions

  • Returns must be made within 30 days of receiving your order.
  • Items must be returned in their original condition, undamaged, unwashed, with all original tags and packaging.
  • Some items are not eligible for return, such as personalized items.

2. Return procedure

  1. Contact our customer service at faradayforrest@gmail.com with your order number and the reason for the return.
  2. We will provide you with a return label or tell you the address to return your item to.
  3. Carefully package the item and send it to the address indicated.
  4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.

3. Refunds

  • If your return is approved, we will issue a refund to your original payment method within 14 days.
  • Initial shipping charges are non-refundable.
  • If you have not received your refund after 14 days, please check with your bank before contacting us.

4. Exchanges

If you wish to exchange an item, please follow the return procedure and place a new order for the desired item.

5. Return costs

  • Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
  • We recommend using a tracking service to ensure your return is received correctly.

For any questions, please feel free to contact us at faradayforrest@gmail.com .

Thank you for trusting Faraday Forrest!